Our Letting Services

How we work for you...

Finding the right property

First, it’s important to decide on a budget. What you are comfortable spending each month, factoring in utility bills and council tax?

Let us know your preferred move-in date – most properties are shown 6 to 8 weeks before they become available (although some may become free sooner).

You probably have an idea of the number of bedrooms you need, your ideal location and the length of tenancy you would like. Let us know your criteria, and we’ll help you find a good match.

Making an offer

Once we’ve helped you find a property that you like, let us know the terms of your offer, your proposed move-in date and the length of tenancy you’re looking for.

You may have particular conditions (for instance you might want a bedroom to be painted), and we need you to give us clear written instructions about these offer conditions.

It is also useful to know the reason for your move and some background Information on you, such as occupation, who will be living in the property and any pets.

Offer accepted

We may ask you to make a commitment deposit – up to one week’s rent – and once we’ve received it, the property will be taken off the market.

This commitment deposit will be deducted from the first month’s rent.

We then ask for you to drop into the office with your photo identification (passport or driving licence) and also a proof of address (recent utility bill, bank statement or council tax invoice). It is now a legal requirement to prove your right to rent in the UK.

The process

Once the tenancy terms have been agreed (eg rent amount, move in date and duration), we’ll start the referencing process, which will be undertaken by an independent referencing company. The referencing company will perform a check on your affordability and credit.

We will then prepare and send you the Tenancy Agreement to sign. This Agreement should always be read very carefully. Please don’t hesitate to call us – before you sign – if you have any queries. We will organise for the property to be professionally cleaned and will also book an independent inventory clerk, who will note the condition of the property before you move in.

Prior to your move-in day, we will need your move-in monies to appear as cleared funds in our Cantell & Co account. These funds will include a security deposit of up to 5 weeks’ rent (plus the rest of your first month’s rent).

Your security deposit will be registered with MYDEPOSITS

Which is government-registered scheme, and held in a protected bank account.

You will be sent a Deposit Certificate with the details on it along with further information about the deposit scheme.

You will need to inform the utility companies that you are now responsible for the bills, and let the council know you are the occupiers. Although insuring the building itself is the landlord’s responsibility, it is a good idea to insure your own possessions.

At your end of tenancy

We will talk you through the condition you are expected to leave the property in.

We encourage all Landlords to have a full professional clean before you move in and when they do, you will be expected to return the property with the same standard of clean as you leave.

We will also book an independent inventory clerk who will compare the report on Check In with the current condition.

The experienced clerk will report their findings which will be sent to you as soon as we receive it.

Potential charge and costs during your tenancy

Monies are due in respect of the utilities (electricity, gas and water), Council Tax and if applicable, communication services such as broadband, and TV licencing.

Replacement of lost keys

Early Termination of the Tenancy with the Landlord’s permission: The Tenant may be asked for reasonable costs incurred by the Landlord.

Changes to the Tenancy such as adding an additional Tenant mid term: The Tenant may be charged £50.00

Unpaid Rent: Interest may be charged at 3% above the bank of England base rate on any late payments of rent, outlined the Tenancy Agreement

Key Lettings Changes from May 2026

All tenancies will automatically become rolling (periodic) agreements and tenants can give two months’ notice at any time, providing more flexibility for tenants.

Possession will only be allowed in specific cases, such as: selling the property or moving in themselves or a close family member. A minimum of 12 months must have passed before notice can be served and a 4-month notice period applies.

Rent can only be increased once per year and increases must reflect market rates. Any rent increase will require the landlord to serve a section 13 notice with 2 months’ notice.

Landlords and agents will no longer be allowed to request or accept more than one month’s rent in advance for new tenancies.

Landlords/agents cannot invite or encourage bidding wars and cannot accept offers above the advertised rent.

Tenants have the right to request a pet and landlords/agents cannot unreasonably refuse requests and must provide a written explanation if refusing.